Ordering & Shipping
Returns Policy
Due to the nature of our products, all sales are final and no items can be returned for credit unless the customer has demonstrated that the product does not meet specifications. Such a claim must be made within 30 days of receipt of order and the source returned to Analytics, within 60 days after receipt of the shipment.
NOTE: Before any return is made, Analytics MUST be notified so that a return authorization number can be assigned and proper shipping arrangements can be made. Shipments returned without a proper authorization number may be refused upon delivery.
Full credit will be given for sources that are found not to meet specifications as long as the source is returned to Analytics within the 60 day period mentioned above. Analytics will pay the return freight for the source, and the freight on the replacement.
Sources reported and returned after the 60 day period will not be given credit, nor will Analytics pay for the return freight.
In the event that the sources are being returned from an overseas location, the shipment must be sent with DDP (Delivery Duty Paid) terms so that the customer is billed for all fees.